FAQ-Somostel - Wholesale Cell Phone Accessories

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01.How long can I get the reply?
   purchaser will get a reply within 12 hours.
02.How to ensure quality?
   Each product is tested by JQX professional technicians and QC team with inspection machine and inspection before shipping.
03.What kind of warranty JQX offer?
   JQX provide 12 months warranty for the mobile phone parts,and 3 months warranty for mobile accessories.
04.Why trust JQX? 
   A.JQX was established in 2001,more than 10 years market experience in this field,devoting itself to the principle of "Quality First",and we have Own brand “JK” for all of the products.
   B.JQX is located in Guangzhou,which enjoying advantageous geographical location and convenient transportation.
   C. We will share you the latest marketing information.
   D. Fastly renew products ,competitive price,fast delivery for your request.
   E. Multi-languages service around the world,excellent after-sales service in 24 hours
01.What payment terms can choose?
   JQX accept the payment:T/T,Western Union,Money Gram,Paypal and Cash,any other question,please don't hesitate to contact our business representative.
02.How to deal with the bank fee of the payment?
   Costs appear in the purchaser's bank,shall be borne by the buyer;costs in supplier's bank,is to be borne by the supplier.
01.How long will it take to deliver goods?
   We will start preparing goods upon receipt of buyers’T/T copy.After receiving your full payment,we will deliver the goods within the deadline which both parties agreed.
02.How about the package for the products?
   JQX Personal package or purchasers' require
03.How to choose the best transport method for the products?
   A.Spare parts:suggest express delivery like DHL,UPS,FedEx,TNT and EMS,JQX enjoy very good discount,If customers have their own shipping account,transportation fee is paid by such accounts are also welcomed.
   B. For big order,we will arrange by air or by sea.
Risk Control
01.How to deal with the damaged goods in transit?
   If the product problem is caused by our,such as the products get lost,the products were sent to wrong place,JQX would compensate all of it.
02.How to deal with Customs clearance case?
  If the case appear in our customs,we'll bear,if it's appear in client's,we'll try our best to cooperate with customs to solve the problem,such as offering the clearance document and other things we can do.
03.What conditions should be considered to return goods.
   A. Goods were delivered by JQX.
   B. Goods are within warranty.
04.How long will JQX take to deal with the returned goods?
   JQX will provide the first feedback within 5 working days.
   Warm Tips:phone parts must pack as originally delivered,original label must not be removed,also any of the parts can't be used or damaged deliberately.
05.How to deal with the responsibility when the goods are in transportation
   Purchaser would bear the full responsibility for shortage of goods if the goods are checked by any custom during transportation.if goods are missed because of having been detained by custom in China, all loss thus occurred should be borne by JQX; if missing or detained of goods are occurred in other country except China, all loss should be borne by purchaser.